Building and Contents Insurance

Stuart Brown Mortgage & Insurance Broker

Offering A Personal, Individual Service

Get In Touch

Covid-19 Helpful Lender Links

Below you will find the links to websites for some of the more common lenders, and guidance to payment holidays or payment difficulties.
A further page of general links (Employee/Employer and Health) is here.

More Information

As the situation is ever-changing these links may change, if you find this to be the case please email me on advice@sbms-online.co.uk so I can update this page. (page correct at 1st April 2020).

As ever if any customers want to talk to me about any aspects, or need other help or guidance please get in touch. The full list of contact options are on our Stuart Brown Mortgage Services Contact Us page here.

Staurt

Contact Us

Accord

https://www.accordmortgages.com/existing-customers/coronavirus-info/index.html

https://www.accordmortgages.com/existing-customers/paymentholiday/index.html

Existing residential customers

Due to extremely high call volumes we are only able to speak to customers in the most vulnerable situations, and who cannot make their next mortgage payment. If you can make your next mortgage payment please allow those who need emergency help to receive it. Please call us again when you are facing immediate difficulty.

The number you’ll need to call us on is 0345 1200 872, Lines are open Monday-Friday 9am-5pm and Saturday 9am-1pm.

Buy to Let customers only

Due to extremely high call volumes we are only able to speak to customers in the most vulnerable situations, and who cannot make their next mortgage payment. If you can make your next mortgage payment please allow those who need emergency help to receive it. Please call us again when you are facing immediate difficulty.

The number you’ll need to call us on is 0345 848 0225 (Buy to Let customers only), lines are open Monday-Friday 9am-5pm and Saturday 9am-1pm.

Barclays

https://www.barclays.co.uk

https://www.barclays.co.uk/coronavirus

https://www.barclays.co.uk/coronavirus/mortgages

BM Solutions

BM Solutions customers to call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday). Colleagues in our existing business team will assist with the payment holiday request.

https://www.bmmortgages.co.uk

https://www.bmmortgages.co.uk/existing-customers/payment-holidays

https://secure.lloydsbank.com/retail/mortgages/bm-mortgages/request-a-holiday.asp

https://www.bmmortgages.co.uk/existing-customers/facing-financial-difficulty/

Cambridge BS

https://www.cambridgebs.co.uk

https://www.cambridgebs.co.uk/covid-19-coronavirus

https://secure.lloydsbank.com/retail/mortgages/bm-mortgages/request-a-holiday.asp

https://www.cambridgebs.co.uk/more/help-centre/faqs-and-guides/borrowers/running-into-difficulties-while-repaying-your-mortgage

Coventry/Godiva

https://www.coventrybuildingsociety.co.uk

https://www.coventrybuildingsociety.co.uk/consumer/mortgages/existing-members.html

https://www.coventrybuildingsociety.co.uk/consumer/help/mortgages/mortgage-payment-holiday.html

Halifax

https://www.halifax.co.uk/helpcentre/coronavirus

https://www.halifax.co.uk/mortgages/existing-customers/payment-holidays

https://www.halifax.co.uk/mortgages/existing-customers/payment-holidays/request-a-holiday2

Harpenden BS

https://www.harpendenbs.co.uk/a-message-to-our-members-coronavirus-covid-19

If you have any questions or problems that you would like to discuss with us, please do contact a member of our team on one of the following numbers:

Mortgages: 01582 463133

Savings: 01582 765411

Hinkley & Rugby

https://www.hrbs.co.uk/mortgage-payment-breaks

Leeds BS

https://www.leedsbuildingsociety.co.uk/mortgages/mortgage-payment-holiday

Metro Bank

https://www.metrobankonline.co.uk/

https://www.metrobankonline.co.uk/coronavirus/

Our team is working as quickly as possible to answer your calls, but you may have to wait longer than usual. To help us prioritise those who need us most, if your call isn’t urgent we recommend you have a look through our FAQs.

To talk about payment holidays, email mortgageservicing@metrobank.plc.uk with your mortgage account number and monthly payment date.

We aim to reply within seven days. If you need to speak to our team urgently, you can call 0345 319 1200. Alternatively, you can complete this call-back request form and a member of the team will be in touch with you shortly.

Nationwide

https://www.nationwide-intermediary.co.uk/payment-holidays

https://portal.nationet.com/Forms/Bespoke/Mortgages/PaymentHoliday

Natwest

https://personal.natwest.com/

https://personal.natwest.com/personal/support-centre/coronavirus.html

https://personal.natwest.com/personal/mortgages/existing-customers.html#repaymentholiday

https://customerforms.natwest.com/apps/secure/applicationforms_dda/asp/form.asp?appid=126

Precise

https://www.precisemortgages-customers.co.uk/

https://www.precisemortgages-customers.co.uk/Home/MortgageHoliday/

Principality

https://www.principality.co.uk/en

https://www.principality.co.uk/coronavirus

https://www.principality.co.uk/coronavirus#FAQ

https://www.principality.co.uk/coronavirus/mortgage-payment-relief

Santander

https://www.santanderforintermediaries.co.uk/help-and-register/coronavirus-covid-19/

https://mortgagesignup.santander.co.uk/onlinecredential/mortgage-holiday

https://www.principality.co.uk/coronavirus#FAQ

https://www.santander.co.uk/personal/support/loans-and-mortgages/coronavirus-faq

Scottish Widows Bank

https://adviser.scottishwidows.co.uk/covid-19.html

https://www.scottishwidows.co.uk/index.html

https://www.scottishwidows.co.uk/bank/index.htm

https://extranet.secure.scottishwidows.co.uk/consumer/forms/bank/global/payment-holiday

Advisers should guide their Scottish Widows Bank customers to phone 0800 001 5145, where they will receive assistance with their request.

Skipton

https://www.skipton-intermediaries.co.uk/Article-corona-virus

https://www.skipton-intermediaries.co.uk/Mortgages/Arrears

https://www.skipton.co.uk/Mortgages

https://www.skipton.co.uk/corona-virus-updates

We currently have fewer colleagues available in our contact centre to answer your calls. Please only contact us if your query is urgent. We would also request that you only visit our branches for essential transactions. The safety of our colleagues and customers is our number one priority.

To request a mortgage payment holiday of up to 3 months, please email PaymentHolidayRequests@skipton.co.uk including your mortgage account number and the best number to contact you on, if we need to.

Visit our coronavirus updates page for regular updates. Thank you for letting our colleagues help those who need it most.

The Mortgage Works

https://www.themortgageworks.co.uk/payment-holidays

https://www.tmwdirect.co.uk/payment-holidays#apply

TSB

https://www.tsb.co.uk/coronavirus/?WT.ac=AS00898_PU_SE_RG_OT_LP

https://www.tsb.co.uk/coronavirus/?WT.ac=AS00898_PU_SE_RG_OT_LP#mortgage-coronavirus

https://www2.tsb.co.uk/mortgages/existing-customers/flexible-features/#Mortgage_payment_holidays

https://www.tsb.co.uk/help/mortgage-repayment-holiday-request/

Virgin Money

https://uk.virginmoney.com/contact/support-hub/coronavirus

https://uk.virginmoney.com/virgin/mortgage-payment-holiday/

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up the repayments on your mortgage.

Get In Touch

Our Testimonials

Book An Appointment If you would like to arrange a telephone call or meeting, please fill in your details below and we will respond as soon as possible.

How Did You Find Us?*