Covid-19 Helpful Lender Links
Below you will find the links to websites for some of the more common lenders, and guidance to payment holidays or payment difficulties.
A further page of general links (Employee/Employer and Health) is here.
As the situation is ever-changing these links may change, if you find this to be the case please email me on advice@sbms-online.co.uk so I can update this page. (page correct at 1st April 2020).
As ever if any customers want to talk to me about any aspects, or need other help or guidance please get in touch. The full list of contact options are on our Stuart Brown Mortgage Services Contact Us page here.
Staurt
Accord
https://www.accordmortgages.com/existing-customers/coronavirus-info/index.html
https://www.accordmortgages.com/existing-customers/paymentholiday/index.html
Existing residential customers
Due to extremely high call volumes we are only able to speak to customers in the most vulnerable situations, and who cannot make their next mortgage payment. If you can make your next mortgage payment please allow those who need emergency help to receive it. Please call us again when you are facing immediate difficulty.
The number you’ll need to call us on is 0345 1200 872, Lines are open Monday-Friday 9am-5pm and Saturday 9am-1pm.
Buy to Let customers only
Due to extremely high call volumes we are only able to speak to customers in the most vulnerable situations, and who cannot make their next mortgage payment. If you can make your next mortgage payment please allow those who need emergency help to receive it. Please call us again when you are facing immediate difficulty.
The number you’ll need to call us on is 0345 848 0225 (Buy to Let customers only), lines are open Monday-Friday 9am-5pm and Saturday 9am-1pm.
Barclays
https://www.barclays.co.uk/coronavirus
https://www.barclays.co.uk/coronavirus/mortgages
BM Solutions
BM Solutions customers to call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday). Colleagues in our existing business team will assist with the payment holiday request.
https://www.bmmortgages.co.uk/existing-customers/payment-holidays
https://secure.lloydsbank.com/retail/mortgages/bm-mortgages/request-a-holiday.asp
https://www.bmmortgages.co.uk/existing-customers/facing-financial-difficulty/
Cambridge BS
https://www.cambridgebs.co.uk/covid-19-coronavirus
https://secure.lloydsbank.com/retail/mortgages/bm-mortgages/request-a-holiday.asp
Coventry/Godiva
https://www.coventrybuildingsociety.co.uk
https://www.coventrybuildingsociety.co.uk/consumer/mortgages/existing-members.html
https://www.coventrybuildingsociety.co.uk/consumer/help/mortgages/mortgage-payment-holiday.html
Halifax
https://www.halifax.co.uk/helpcentre/coronavirus
https://www.halifax.co.uk/mortgages/existing-customers/payment-holidays
https://www.halifax.co.uk/mortgages/existing-customers/payment-holidays/request-a-holiday2
Harpenden BS
https://www.harpendenbs.co.uk/a-message-to-our-members-coronavirus-covid-19
If you have any questions or problems that you would like to discuss with us, please do contact a member of our team on one of the following numbers:
Hinkley & Rugby
https://www.hrbs.co.uk/mortgage-payment-breaks
Leeds BS
https://www.leedsbuildingsociety.co.uk/mortgages/mortgage-payment-holiday
Metro Bank
https://www.metrobankonline.co.uk/
https://www.metrobankonline.co.uk/coronavirus/
Our team is working as quickly as possible to answer your calls, but you may have to wait longer than usual. To help us prioritise those who need us most, if your call isn’t urgent we recommend you have a look through our FAQs.
To talk about payment holidays, email mortgageservicing@metrobank.plc.uk with your mortgage account number and monthly payment date.
We aim to reply within seven days. If you need to speak to our team urgently, you can call 0345 319 1200. Alternatively, you can complete this call-back request form and a member of the team will be in touch with you shortly.
Nationwide
https://www.nationwide-intermediary.co.uk/payment-holidays
https://portal.nationet.com/Forms/Bespoke/Mortgages/PaymentHoliday
Natwest
https://personal.natwest.com/personal/support-centre/coronavirus.html
https://personal.natwest.com/personal/mortgages/existing-customers.html#repaymentholiday
https://customerforms.natwest.com/apps/secure/applicationforms_dda/asp/form.asp?appid=126
Precise
https://www.precisemortgages-customers.co.uk/
https://www.precisemortgages-customers.co.uk/Home/MortgageHoliday/
Principality
https://www.principality.co.uk/en
https://www.principality.co.uk/coronavirus
https://www.principality.co.uk/coronavirus#FAQ
https://www.principality.co.uk/coronavirus/mortgage-payment-relief
Santander
https://www.santanderforintermediaries.co.uk/help-and-register/coronavirus-covid-19/
https://mortgagesignup.santander.co.uk/onlinecredential/mortgage-holiday
https://www.principality.co.uk/coronavirus#FAQ
https://www.santander.co.uk/personal/support/loans-and-mortgages/coronavirus-faq
Scottish Widows Bank
https://adviser.scottishwidows.co.uk/covid-19.html
https://www.scottishwidows.co.uk/index.html
https://www.scottishwidows.co.uk/bank/index.htm
https://extranet.secure.scottishwidows.co.uk/consumer/forms/bank/global/payment-holiday
Advisers should guide their Scottish Widows Bank customers to phone 0800 001 5145, where they will receive assistance with their request.
Skipton
https://www.skipton-intermediaries.co.uk/Article-corona-virus
https://www.skipton-intermediaries.co.uk/Mortgages/Arrears
https://www.skipton.co.uk/Mortgages
https://www.skipton.co.uk/corona-virus-updates
We currently have fewer colleagues available in our contact centre to answer your calls. Please only contact us if your query is urgent. We would also request that you only visit our branches for essential transactions. The safety of our colleagues and customers is our number one priority.
To request a mortgage payment holiday of up to 3 months, please email PaymentHolidayRequests@skipton.co.uk including your mortgage account number and the best number to contact you on, if we need to.
Visit our coronavirus updates page for regular updates. Thank you for letting our colleagues help those who need it most.
The Mortgage Works
https://www.themortgageworks.co.uk/payment-holidays
https://www.tmwdirect.co.uk/payment-holidays#apply
TSB
https://www.tsb.co.uk/coronavirus/?WT.ac=AS00898_PU_SE_RG_OT_LP
https://www.tsb.co.uk/coronavirus/?WT.ac=AS00898_PU_SE_RG_OT_LP#mortgage-coronavirus
https://www2.tsb.co.uk/mortgages/existing-customers/flexible-features/#Mortgage_payment_holidays
https://www.tsb.co.uk/help/mortgage-repayment-holiday-request/
Virgin Money
https://uk.virginmoney.com/contact/support-hub/coronavirus
https://uk.virginmoney.com/virgin/mortgage-payment-holiday/
Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up the repayments on your mortgage.
Our Testimonials
“Stuart and Sharon have arranged a buy-to-let mortgage, a mortgage for our first home together, a re-mortgage and have now helped us port over our mortgage to a new house. The service they have provided has been consistently amazing, especially as our purchases have never been straight forward. I would recommend them to anyone.” Dominic, Surrey
“Stuart was recommended to me by a friend and I would certainly continue that recommendation. He is very thorough and ensures you know all the options. Stuart makes the process clear and you feel
informed the whole way. Thanks Stuart” Danielle C, Hemel Hempstead
“Stuart is an expert in his field, giving great objective advice after careful and deliberate diagnosis of what we were after. I can confirm he is also a very patient man. Highly recommended!” Alex C, Leighton Buzzard
“Remortgage quickly sorted out today via phone/email. All options explained and discussed and I’m very happy with the outcome. Thoroughly recommend.” Craig B, Sunny Scotland
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